If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Im still leery taking it on trips.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. My car is still running today but makes a subtle noise that the *** dealer says is nothing to worry about. He had one excuse after another as to why it was still in his shop. I had been begging him to find out why my car was in his shop for so long when all I brought it in for was a simple AC part. Only then is when Benchmark called me and told me what happened but still insisted that he was unaware and blamed his shop guys for not letting him know. *** dealer associate gave Benchmark manager the opportunity to come clean with me and apologize. Your vehicles one stop shop for high end interior and exterior detailing XPEL Ultimate clear paint protection, ceramic coatings, window tint and so. They continued to lie until the *** dealer I towed it to called and spoke with the manager and told him he was going to call me and tell me everything he found under my hood. I knew something was wrong and I told them to be honest with me, I understand we are all human. I gave Benchmark plenty of chances to be honest. It also had smoke coming out the exhaust for months. It gave the kids and i a headache the first week or so from just riding in it. I drove it for 2-4 months before the fume smell was entirely gone. There was fuel in the lines and throughout my car. After days of repairs they finally were able to get all 6 cylinders to run but now the car smelled like gas. Benchmark actually caught my car on fire and couldnt get the car running again. Benchmark lied to me for 13 days until I had it towed to a dealer and found out the real truth. I had just purchased my car 6 months earlier from ******* and they sent me to Benchmark because of the extended warranty I purchased. Everyone is friendly, too.I took my car in for a simple repair on my AC. And this is the second time I've found Benchmark's quotes were lower than others I've seen or received. After checking online to compare costs and other people's similar stories about this repair, I found the price I was quoted at Benchmark was considerably lower than what others have paid for the same repair.
When I came in to retrieve the car, it was gleaming as well. The car was fixed as promised and on time, and Jesse communicated with me every step of the way. Saint Louis, MO Jesse and the Benchmark Auto Care crew just did a major repair on my Mazda and it was handled very smoothly.
Septem| Amy | Visited, over a year Jesse and the Benchmark Auto Care crew just did a major repair on my Mazda and it was handled very smoothly. Especially if you're a woman because I didn't get the vibe that they were trying to take advantage of my lack of knowledge. Also given their opinion on which services I should prioritize since I wasn't able to pay for all of the services that day.
They were really honest and answered all of my questions. Saint Louis, MO Amazing customer service! I was given a breakdown of services I would need. Septem| Leanna | Visited, over a year Amazing customer service! I was given a breakdown of services I would need. Benchmark Auto Salon, Lynnwood, Washington.
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